Online Register for Provider Change

1. Provider & Service

Provider (Legal Entity)	Paperless-home
Brand(s)/Product(s)	Paperless-ngx
Service(s) (IaaS/PaaS/SaaS/API)	SaaS: Paperless Hosting
Scope of this Register	All Paperless Instances
Contact / Support	https://paperless-home.com/contact

2. Versioning & Updates

Status (Last Update)	November 9, 2025
Change History (Changelog)	November 9, 2025 – Creation – all sections

3. Tool Specification

Name / Version of Change Tool	Paperless-ngx Export
Provisioning Form	Download via Paperless-home Portal
Supported Environments	Web Browser
Interfaces	GUI (Web)
Export Formats	Paperless-ngx Export (zip)
Interoperability Standards	Paperless-ngx Export (zip)
Authentication	Paperless-home Account

4. Exportable Data

Category	Data Structure/Schemas	Format(s)	Standard / Open Spec. (Link)
Documents	Documents	PDF and others (according to import)	https://docs.paperless-ngx.com/administration/#exporter
Thumbnails	Images	PNG/JPG
Metadata	Users, Tags, Correspondents, Settings, …	JSON	https://docs.paperless-ngx.com/administration/#exporter

5. Procedure & Process of Change

1. The customer logs into the Paperless-home Portal
2. Open the Paperless instance to be exported for viewing
3. Click on the Export button and wait for the export to be prepared
4. Download the export via the Paperless-home Portal
5. Import at the target provider / On-Premises
6. Validation & Acceptance
7. Termination via the Paperless-home Portal

6. Deadlines, Availability & Retrieval Phase

Max. Notice Period for Initiation (Art. 25 para. 2 d)	≤ 2 months
Provisioning Period for the Tool	Available at any time
Minimum Retrieval Phase (Art. 25 para. 2 g)	≥ 30 calendar days

7. Security & Validation

• Transport: TLS/mTLS, VPN optional
• Traceability: Export/Import protocols (Audit)
• Access: The user of the Paperless-home Portal

8. Compatibility Matrix Target Environments

Target Provider / On-Prem	Support Status	Special Features / Mappings
Paperless-ngx	supported

9. Costs & Fee Information

No fees are charged for exports and provider changes.

10. Risks & Limitations

The export is unencrypted as a Zip file, but is downloaded via a secure SSL connection.

11. Support

Contact via https://paperless-home.com/contact.

12. References & Documents

• Technical Documentation & User Manual: https://docs.paperless-ngx.com

13. Legal Notes

This information serves to fulfill Art. 26 Data Act. Contract terms. Deadlines, erasure & retrieval phase result from the service contract in accordance with Art. 25 Data Act.